Florida - SeaWorld Orlando has made a policy change regarding mobility devices within the park, specifically prohibiting rollator walkers equipped with seats. This decision, based on safety concerns related to the misuse of these devices, has resulted in guest complaints and an investigation by the U.S. Department of Justice.
Policy Changes and Safety Concerns
The updated policy at SeaWorld Orlando disallows the use of rollator walkers with seats. A park spokesperson indicated that this measure was implemented due to instances where these devices were improperly used as wheelchairs, which is contrary to the manufacturer guidelines. The park states that such misuse poses safety risks, necessitating this policy revision. SeaWorld continues to support guests with mobility needs, requiring compliance with these new regulations.
Guest Assistance and Alternatives
To assist guests affected by the policy change, SeaWorld Orlando staff will help visitors arriving with non-compliant mobility devices. The park provides approved alternatives, such as rollators without seats and traditional wheelchairs, at no extra cost to ensure that mobility needs are addressed without compromising safety. The policy has faced criticism from individuals who rely on rollator walkers with seats for both mobility and resting purposes.
Response and Communication
Details of the updated policy are available on SeaWorld’s website, specifying the types of mobility devices permitted within the park. SeaWorld allows the use of rollators and wheeled walkers that do not have seats. The decision, while controversial, focuses on maintaining a secure environment for all visitors, despite the challenges and criticisms involved.
The ongoing investigation by the U.S. Department of Justice complicates the situation as the park works to comply with federal accessibility standards and guest expectations. The results of this investigation may impact future policy directions.
ThemeParkNews.org posts daily news and updates about theme parks worldwide. Follow us on Facebook.
Share this article:
